Returns and Exchanges

We grarantee all our products are made of 100% natural human hair. As each bundle comes from individual people, we cannot guarantee hair color or texture meet your desired requirements 100%. If you want to return the hair, please contact us first, we will teach you how to return it. Below is our returm and exchange policy.


Please Note that Refund / Exchange Requests must be made within 7 days of Purchase and meet the criteria outlined below: We will refund the purchase amount of the product but not the shipping cost.

Contact our customer service within 7 days of purchase to initiate a refund/exchange request.

Hair must NOT have been installed, colored, cut, or altered in any manner

If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.

●The hair must be in its original bundle and not be untied at the top.

●The hair must be in its original packaging.

●Returned packages must include a copy of the original invoice.

●Shipping and handling are the responsibility of the customer.

●Merchandise must be physically received at our corporate office before a return can be granted.

The product must be sent back at your expense. We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.

Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address. 


     Contact Us

    Contact: Jone or William

    Phone: 0086-13632453204 (Jone)

    Tel: 0086-17620018669 (William)


    Add: YingCheng Gardon, Xingang Zhong Road, Haizhu District, Guangzhow, Guangdong,China