Returns and Exchanges
We grarantee all our products are made of 100% natural human hair. As each bundle comes from individual people, we cannot guarantee hair color or texture meet your desired requirements 100%. If you want to return the hair, please contact us first, we will teach you how to return it. Below is our returm and exchange policy.
REFUND / EXCHANGE POLICY
Please Note that Refund / Exchange Requests must be made within 7 days of Purchase and meet the criteria outlined below: We will refund the purchase amount of the product but not the shipping cost.
●Contact our customer service within 7 days of purchase to initiate a refund/exchange request.
●Hair must NOT have been installed, colored, cut, or altered in any manner
●If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.
●The hair must be in its original bundle and not be untied at the top.
●The hair must be in its original packaging.
●Returned packages must include a copy of the original invoice.
●Shipping and handling are the responsibility of the customer.
●Merchandise must be physically received at our corporate office before a return can be granted.
The product must be sent back at your expense. We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.
Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.